Warranty & Returns
Should you receive a product that you are not happy with, you may return it for a full refund within 7 days, provided the product is returned to us with the original iNeedGadgets invoice. We will not accept returns for any shrink-wrapped or blister pack products that have been opened or any products where the manufacturer's seal has been broken.
iNeedGadgets offers a 14 day swap-out warranty for all products. If you receive a faulty product, please return your product to us in the original packaging with your iNeedGadgets receipt within 14 days of receiving the product and we will replace your faulty product within 14 days. To qualify for a swap-out or return, the product must be deemed faulty or broken. If you believe your product is faulty, please first contact us to log the problem. If we are unable to resolve the issue over email we will require you to return the product to us using the South African Post Office at your own cost. Once we receive the product we will inspect it for damage or misuse and confirm the problem with you via email before we send you a new replacement product. The replacement period is subject to stock availability but will not exceed 21 days.